Customer Service / Membership Officer

187281 aca logo
  • ACA Health Benefits Fund
  • Wahroonga, NSW
  • Casual
  • Applications Close: 31 May 2019

Support the Membership officer in acting as the primary interface between ACA Health and its members. The role will be responsible for processing membership applications and all membership changes. The holder of this role will be a key part of the Customer Service Team, answering member phone calls and emails and discussing product options with members.

Professional telephone manner - Experience in data and word processing - A high level of customer service skills - Ability to work effectively as part of a team and individually - Well organized and able to work to deadlines - A high level of computer and keyboarding skills - Excellent oral and written communication skills - Initiative and self-motivated - Calm and empathetic when managing difficult enquiries - Strong attention to detail - The ability to work in a systematic way with a minimum of direction

A good understanding of the Australian health system and private health insurance, with experience in the health industry - experience in the use of a web-based record database for purposes such as association membership systems - Certificate Ill or IV in Office Administration - Some previous administration/clerical experience and sales experience

ACA Health Benefits Fund is a private health insurance fund operated by the Seventh-day Adventist Church to provide quality health insurance for the Church’s employees, Local Church Officers and their extended families within Australia. Past members of ACA Health Benefits Fund are always welcome to re-join.

For more information and a full job description, please contact Jody Burgoyne, Fund Manager at or on 1300 368 390.

Further details about ACA Health Benefits Fund can be found on our website

Applicants should address the essential selection criteria. Please forward your application letter, resume and contact details for three referees (at least two of whom should be work-related referees) by 30th April 2019 to:

Jody Burgoyne
Fund Manager

Only those who have the legal right to work in Australia may apply for this position.

PLEASE NOTE: The appointing body reserves the right to fill this position at its discretion at any time. Early closure of applications is possible if suitable candidate is found ahead of closing date.

This vacancy was written and advertised by the employer listed above.